Refund policy

Last Updated: November 14, 2026

Welcome to Zavioon, your trusted online store in Pakistan for elegant women’s jewelry and watches. We want you to love every piece you order. This Return & Refund Policy explains how cancellations, returns, and refunds work, so you can shop with confidence.

1. Order Cancellation Policy

. You can cancel your order withinΒ 1 hour of placing it if you change your mind.

. To cancel, contact us immediately via email or WhatsApp with yourΒ Order Number.

. Once the 1-hour window has passed, your order moves to dispatch and can no longer be cancelled.

2. Return Eligibility

You can request a return within 1 day (24 hours) of receiving your parcel. Your request will be accepted only if:

. The product isΒ damaged or broken on arrival.

. The product isΒ missing from your parcel, or an item is missing from your order.

. You received theΒ wrong product (different from what you ordered).

. There is aΒ manufacturing defect that is clearly visible.

3. Mandatory Unboxing Video Proof

To protect both our customers and our business, an unboxing video is compulsory for every return or refund claim.

. Record aΒ continuous, uncut video while opening the parcel, starting from the sealed package.

. The parcel label (showing your name and order details) should be clearly visible in the video.

. The video must clearly show the problem, such as the damaged, broken, or missing item.

. ClaimsΒ without a proper unboxing video will not be accepted.

4. Non-Returnable Cases

We cannot accept returns in the following situations:

. The return request is madeΒ after 1 day (24 hours) of delivery.

. No unboxing video proof is provided.

. The customer simplyΒ changed their mind after the order was delivered.

. The product has beenΒ used, worn, washed, altered, or damaged after delivery.

. The product is returnedΒ without its original packaging, tags, or accessories.

. The customer’s claim is found to beΒ intentional or false.

5. How to Request a Return

  1. Contact us within 24 hours of delivery via email or WhatsApp.
  2. Share your Order Number, your full name, and the unboxing video.
  3. Our team will review your request and reply within 24 hours.
  4. If approved, we will guide you on how to send the product back, or we will arrange a replacement.

6. Refund Policy

. Once your return is approved and the product is received and checked, we will process your refund or replacement.

. Refunds are processed within 3Β to 5 working days to your preferred method (bank transfer, JazzCash, or Easypaisa).

. ForΒ Cash on Delivery (COD) orders, refunds are sent to the account details you provide.

. Original delivery charges are non-refundable, except when the error was ours (wrong, damaged, or missing item).

7. Replacements

If you prefer a replacement over a refund, we will send you a new product, subject to stock availability. If the item is out of stock, we will offer a full refund.

8. Contact Us

Have a question about your order? The Zavioon support team is happy to help.

πŸ“§ Email: contact.zavioon@gmail.com

πŸ“± WhatsApp: 0348-0287425

Our team replies within 24 hours. Please keep your Order Number ready for faster support.