Shipping policy

Last Updated: November 14, 2026

Welcome to Zavioon, your trusted online store in Pakistan for elegant women’s jewelry and watches. We want your order to reach you safely and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders across Pakistan.

1. Order Processing Time

  • Once you place your order, our team will confirm it by phone, WhatsApp, or email.
  • Confirmed orders are processed and dispatched within 1 working day.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Orders are not dispatched until they are confirmed. For online payments, dispatch starts after we verify your payment.

2. Delivery Areas

  • We deliver all across Pakistan through trusted courier partners.
  • Deliveries are available to major cities as well as most towns and rural areas, depending on courier coverage.
  • If your area is not covered by our courier, we will inform you and offer a cancellation or a nearby pickup point.

3. Shipping Charges

  • Shipping charges, if any, will be shown clearly at checkout before you confirm your order.
  • We may offer free delivery on selected products or on orders above a certain amount. Any such offer will be mentioned on our website.
  • Shipping charges are non-refundable, except when the mistake was ours (wrong, damaged, or missing item).

4. Order Tracking

  • After dispatch, we will share your tracking number and courier name via WhatsApp, SMS, or email.
  • You can use the tracking number on the courier’s website to check your parcel status.
  • If you do not receive tracking details within 3 working days of confirmation, please contact us with your Order Number.

5. Customer Responsibilities

To make sure your parcel reaches you without any problem, please:

  • Provide a correct and complete delivery address with house number, street, area, city, and a nearby landmark.
  • Give an active phone number and keep it reachable, as the courier will call you before delivery.
  • Be available to receive the parcel, or ask a family member to receive it.
  • Keep the exact payment amount ready for Cash on Delivery orders.

Zavioon is not responsible for delays or failed delivery caused by a wrong address or an unreachable phone number.

6. Failed Delivery Attempts

  • The courier usually makes 2 to 3 delivery attempts.
  • If you do not respond or the parcel cannot be delivered, it will be returned to us.
  • In such cases, we may contact you to re-send the parcel, and extra delivery charges may apply.
  • Repeated refused or undelivered parcels may lead to your future orders being declined.

7. Receiving Your Parcel (Important)

  • Please check that the parcel is sealed and not tampered with when the courier hands it over.
  • Record an uncut unboxing video while opening your parcel. This video is compulsory if you need to claim damaged, broken, or missing items.
  • If the parcel is badly damaged from outside, you may contact us immediately before opening it.
  • Please report any problem within 1 day (24 hours) of delivery, as explained in our Return & Refund Policy.

8. Delays, Lost, or Damaged Parcels

  • If your parcel is delayed beyond the estimated time, please contact us and we will follow up with the courier.
  • If a parcel is confirmed lost by the courier, we will send a replacement or a full refund, depending on your choice and stock availability.
  • Claims for damaged parcels are handled according to our Return & Refund Policy.

9. Fake Orders and Refused Parcels

Fake orders and parcel refusals at the doorstep cause real loss to our small business. We reserve the right to block customers who place fake orders or repeatedly refuse parcels, and we may refuse their future orders.

10. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a new β€œLast Updated” date.

11. Contact Us

Have a question about your delivery? The Zavioon support team is happy to help.

πŸ“§ Email: contact.zavioon@gmail.com

πŸ“± WhatsApp: 0348-0287425

Our team replies within 24 hours. Please keep your Order Number ready for faster support.