Terms of service

Last Updated: November 14, 2026

Welcome to Zavioon, your trusted online store in Pakistan for elegant women’s jewelry and watches. By visiting our website or placing an order, you agree to follow these Terms of Service. Please read them carefully before shopping with us.

1. About Us

This website is owned and operated by Zavioon. In these terms, β€œwe,” β€œus,” and β€œour” mean Zavioon, and β€œyou” means the customer or visitor using our website.

2. Eligibility

  • You must be at least 18 years old, or shop under the supervision of a parent or guardian.
  • You agree to provide correct and complete information when placing an order, including your name, phone number, and delivery address.

3. Products and Descriptions

  • We try our best to display our jewelry and watches with accurate colors, sizes, and details.
  • Product colors may look slightly different in real life because of lighting, camera quality, and screen settings. This is normal and not considered a defect.
  • All products are subject to availability. We may discontinue or change any product without prior notice.

4. Pricing

  • All prices are shown in Pakistani Rupees (PKR).
  • Prices may change at any time without notice, but the price at the time of your order will remain final for that order.
  • In case of a pricing or typing error, we reserve the right to cancel the order and inform you.

5. Placing an Order

  • Placing an order is an offer to buy. Your order is confirmed only after we verify it by phone, WhatsApp, or email.
  • We may ask you to confirm your order details before dispatch.
  • We reserve the right to refuse or cancel any order for reasons such as stock issues, wrong information, suspected fraud, or repeated fake orders.

6. Payment Methods

We accept the following payment methods:

  • Cash on Delivery (COD)
  • Bank transfer, JazzCash, and Easypaisa

For online payments, you must send a clear payment proof (screenshot) so we can confirm your order. Orders may be held until payment is verified.

7. Shipping and Delivery

  • We deliver across Pakistan through trusted courier partners.
  • Delivery time is usually 3 to 5 working days, but it may vary due to location, weather, courier delays, or public holidays.
  • You are responsible for giving a correct and complete address and keeping your phone reachable. We are not responsible for delays or failed delivery caused by wrong details or an unreachable number.
  • Delivery charges, if any, will be shown at checkout.

8. Order Cancellation

  • You may cancel your order within 1 hour of placing it by contacting us with your Order Number.
  • After 1 hour, the order goes into dispatch and cannot be cancelled.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. In short:

  • Return requests must be made within 1 day (24 hours) of delivery.
  • An unboxing video is compulsory for any claim of damaged, broken, or missing items.
  • Returns are not accepted for change of mind after delivery or for intentional damage.

Please read our full Return & Refund Policy for complete details.

10. Fake Orders and Refused Parcels

  • Placing fake orders or repeatedly refusing parcels at the doorstep causes loss to our business.
  • We reserve the right to block such customers and refuse future orders.

11. Intellectual Property

All content on this website, including the Zavioon name, logo, images, product photos, text, and design, belongs to Zavioon. You may not copy, reuse, or distribute any content without our written permission.

12. User Conduct

You agree not to:

  • Use our website for any illegal or fraudulent purpose
  • Try to hack, damage, or disturb our website
  • Share false or misleading information
  • Misuse our offers, discounts, or return system

13. Limitation of Liability

  • Zavioon is not responsible for any indirect or accidental loss from using our website or products.
  • We are not responsible for delays or issues caused by couriers, natural events, or other things outside our control.
  • Our total liability is limited to the amount you paid for the product in question.

14. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you agree to how we collect and use your data as described there.

15. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with a new β€œLast Updated” date. Continuing to use our website means you accept the updated terms.

16. Contact Us

Have a question about these terms? The Zavioon support team is happy to help.

πŸ“§ Email: contact.zavioon@gmail.com

πŸ“± WhatsApp: 0348-0287425

Our team replies within 24 hours.